Phenomenal customer service. Contacted the dealership about a repair and had Todd invite me to stop by for a complementary replacement part. I was shocked at how accommodating and customer focused this dealership is. Good, honest, hard working staff who treat their customers extremely well. I wouldn’t hesitate at all when it comes to dealing with Todd and his staff. Highly recommended!
a week ago
Awesome service and help from Lance, Brooke, and everyone else at Wolfe! We were interested in a vehicle and had to travel from Victoria. Lance was very honest, straightforward, and was fully aware and respectful of the fact that we had to travel to just see the vehicle. We ended up purchasing the vehicle, and Lance had everything arranged so that the process was super smooth and easy.
4 months ago
After a harrowing experience trying to buy a Mitsubishi Outlander PHEV in Nanaimo we decided to return to Wolf (where we bought a Subaru several years prior with the same great experience). The buying process was night and day. Todd and Dave were a pleasure to deal with, open and upfront, they did what they said they would. They brought our attention to the usual accessories, insurances, extra warranties etc but were not at all pushy and were open to pointing us in other directions when what was on offer did not meet our needs or budget. If an issue arose, they immediately let us know. I would strongly recommend this place and I will certainly be recommending my friends and colleges try them too. This is more like what buying a 40-60k car should be like. Thanks Wolf & team! PS: Wolf, if ever you think of pushing your sales team to lie cheat and be pushy, like many other dealerships, don't! The only reason I didn't immediately return to your dealership is the distance. If I were on the mainland it would not have even crossed my mind to go elsewhere. I paid over $300 in ferry and other costs to come to you! Oh and these reviews count! I checked the reviews of the other horrid dealership I initially went to and they were what helped convinced me I should come to you. Update: Several months on I have had further dealings with Dave Berry at Wolfe Mitsubishi and the experience has been great. These guys are professional and trustworthy. If you too have had a bad experience mid island, I'd strongly recommend using these guys. Oh and the Mitsubishi Outlander PHEV has been great so far.
6 months ago
checked in for my regular SUV maintenance, staff are super friendly and makes you feel welcome. Car wash and vacuum are always free so I avail them every time I come visit. Parking is hard at times but fortunately someone is always leaving the parking lot and I take their spot but for the next guy I usually see them double park and wait. Ronda and Shelby are my favorite staff they are always helpful and informative in giving the information about the work done on my vehicle and what I should expect on my next scheduled maintenance. They also have a cozy waiting area where you can watch cable TV, connect to their free wifi, read car magazines or just have coffee or tea which is also free. Washroom is clean and tidy which is just beside the waiting area making it a plus. Overall good experience every time and most of my maintenance are free of charge especially for recalls and some minor issues I am having with my vehicle. They also offer free shuttle service if you intend to do other things instead of waiting so that you can do errands or need to be somewhere. Their drivers are courteous and super nice. I have two Mitsubishi vehicles I bring here for maintenance and I am always happy with the service I get and I highly recommended them.
a year ago
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